Return and Refund Policy
Introduction

Our store, ComprasClick , is committed to your satisfaction. We want to ensure your shopping experience with us is the best possible.

Conditions for Exchange or Return

For an exchange or return to be accepted, the product must be in its original packaging, with no signs of use and with all accessories included.

Deadlines

You can request an exchange or return of the product within 7 days after collection, as provided for by Brazilian law.

Procedures

To request an exchange or return, please contact us for instructions. You'll receive instructions on how to ship the product, along with a tracking code for tracking.

Defective Products

If you receive a defective or damaged product, please contact us immediately so we can resolve the situation as best we can.

Refunds

Refunds will be processed within [XX] days after the product return is approved. The amount will be calculated using the same payment method used for the purchase.

Exceptions

Some products or situations are not covered by our return policy. Contact us for more information.

Contact

For any questions or support, please contact us via email at suporte@comprasclick.com.br or by Whatsapp: +55 (92) 9 9397-9135 .

Customer service

Opening Hours: Mon to Fri, 8am to 5pm.
Email: support@comprasclick.com.br
Whatsapp: +55 (92) 9 9397-9135
Address: Av. Cel. Teixeira 5803 - Ponta Negra
CNPJ: 62.487.477/0001-09